Frequently asked questions
Do you share my information with third parties?
We only share information with trusted partners such as Shopify, payment processors, and shipping providers.
What personal information do you collect?
We collect information necessary to process orders, such as name, address, and email.
Can I cancel my order after placing it?
Yes, orders can be canceled within 24 hours of purchase.
How long does order processing take?
As most of our dresses are made-to-order, processing and production typically take 5–7 business days before shipment.
How long does shipping take?
Shipping times vary by location and carrier. For U.S. orders, estimated delivery is 10–18 business days after dispatch, depending on customs and carrier conditions.
What is your return window?
Return or exchange requests must be submitted within 14 business days from delivery.
Who pays for return shipping?
Customers are responsible for return shipping costs. For exchanges, customers cover both return and reshipping fees.
Can I exchange my dress?
Yes, exchanges are accepted for eligible items, subject to availability.
What if my item is damaged or incorrect?
Please contact us within 72 hours of delivery with photos and a video so we can assist you.
What payment methods do you accept?
We currently accept payments via PayPal.