This Privacy Policy describes how Giwynn (referred to as “We,” “Us,” or “Our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

1. Personal Information We Collect

We collect personal information from you in two main categories:

A. Information You Provide (Order Information & Interaction)

This is information you give us directly when you make a purchase, register an account, subscribe to our newsletter, or contact customer support:

  • Identifiers: Name, email address, phone number.
  • Transaction Information: Billing address and shipping address.
  • Payment Information: Credit or debit card details (collected and securely processed by third-party payment gateways like Visa and are never stored on our servers).
  • Customization Information: Text, images, or Custom Name details you provide for printing on products.
  • Communication Data: Content of messages, support requests, or feedback you send us via email.

B. Information We Collect Automatically (Device Information & Tracking)

When you access our website, we automatically collect certain information about your device and browsing activity:

  • Device Information: IP address, time zone, browser type, operating system.
  • Usage Data: Individual web pages or products you view, what websites or search terms referred you to our Site, the time spent on those pages, and how you interact with the Site.
  • Cookies: Small data files placed on your device to help us remember shopping cart items, login preferences, and analyze website performance.

2. How We Use Your Information

We use the collected information for the following primary purposes:

  • Fulfilling Orders: To process your purchases, confirm your order details, process payments, arrange for shipping, and provide invoices/order confirmations.
  • Product Personalization: To print Custom Names or other required designs onto your products.
  • Customer Support: To respond to your inquiries, support requests, and resolve disputes.
  • Analytics and Improvement: To screen our orders for potential risk or fraud (in particular, using your IP address), and generally to improve and optimize our Site and shopping experience.
  • Marketing and Advertising: To send you promotional information, newsletters, and special offers (if you have opted in to receive these communications).

3. Sharing Your Personal Information

We share your personal information with third parties only as necessary to fulfill our business functions:

  • Service Providers: We share personal identifiers (Name, Address, Phone) with shipping partners (USPS, FedEx, UPS) to deliver your order and with payment processors to handle transactions securely.
  • Analytics Providers: We use services like Google Analytics to help us understand how our customers use the Site.
  • Legal Compliance: We may disclose your personal information if required to do so by law or to protect our rights, property, or safety.
  • Business Restructuring: In connection with a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to track activity on our website and hold certain information. You have the right to refuse or manage the use of cookies through your browser settings. However, disabling cookies may impact the functionality of some parts of our Site (e.g., the shopping cart).

5. Your Rights

Depending on your location (e.g., California, European Union), you may have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request us to correct any information you believe is inaccurate.
  • Right to Erasure: Request the deletion of your personal data.
  • Right to Opt-Out of Marketing: Unsubscribe from marketing communications at any time by clicking the “Unsubscribe” link in the email.

To exercise any of these rights, please contact us at the email address below.

6. Data Security

We are committed to protecting your personal information. We employ reasonable security measures, including SSL encryption for all transactions, and we adhere to the Payment Card Industry Data Security Standard (PCI-DSS) through our third-party payment partners, ensuring your credit card information is never stored on our servers.

7. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes to our practices or for other operational or legal reasons. Any changes will be effective immediately upon posting on the website.

9. Third-Party Websites and Links

Our Site may provide links to external websites or other online platforms operated by third parties (e.g., links to our social media pages).

  • If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
  • We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.
  • Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party.
  • Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as explicitly disclosed on the Services.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Support Email: sv@giwynn.com